Operations & Resource Management Lead
Bluecadet is an award winning, internationally recognized experience design agency focused on producing transformative digital products and environments. We work with story and experience driven organizations and brands. Past clients include The Metropolitan Museum of Art, Nike, MoMA, Harvard, the MIT Museum, Princeton, The Smithsonian Institution, and the Bill and Melinda Gates Foundation.
Bluecadet is seeking a strategic Operations & Resource Management Lead to optimize internal workflows, oversee resource allocation, and drive operational efficiencies across the studio. We’re looking for someone with a blend of strategic insight and hands-on experience with resource management, facilitate financial health tracking, and implement workflows that empower the team, streamline operations foster autonomy, and be the right hand to our Managing Director.
As the Operations & Resource Management Lead you’ll:
- Champion the adoption and optimization of Workfront as the primary project management tool, configuring workflows to align with both project and studio-wide operational needs.
- Serve as the main resource for Workfront training and support, empowering teams to leverage the platform fully and work independently. Oversee Workfront configurations, reporting, and workflow optimization, ensuring all team members work efficiently and effectively within the platform.
- Act as the primary allocator of studio resources for BizDev and project teams, maintaining visibility into the pipeline, facilitating communications, managing schedules and aligning team strengths and interests with project demands.
- Partner with team leads to allocate resources effectively and adapt to evolving project requirements, freeing leadership from routine resourcing responsibilities.
- Identify and drive operational improvements to reduce bottlenecks and enhance productivity across the organization.
- Train teams on new processes and tools that promote autonomy, reducing the need for senior leadership oversight in routine operations.
- Support financial health tracking, including metrics for time reporting, utilization, and P&L projections, collaborating with the MD and leadership.
- Generate and analyze Workfront reports, providing insights into team utilization, project costs, and budget alignment.
- Contribute to monthly and quarterly performance reviews, offering data driven insights into team productivity and project efficiency.
- Oversee talent coordination and resource alignment, collaborating with HR on staffing needs and onboarding.
- Facilitate professional growth by ensuring the team is equipped with the necessary skills to operate autonomously and efficiently.
Required experience and key skills needed to succeed:
- 7+ years of experience as a Resource Manager and/or Operations Lead with hands on resource allocation, workflow improvements, and project management tool expertise, particularly in Workfront.
- Operational experience in design, advertising or similar creative industry, demonstrating success in process improvement, team training, and driving operational efficiencies.
- Steady under pressure, able to adapt to changing demands.
- Independently identifies and implements solutions to balance strategic and operational needs.
- Approaches team interactions with empathy, building trust, but sets clear boundaries and manages expectations.
- Effective in building bridges across teams, including discipline leads, BD, and the MD.